Free Batteries And Aftercare All Part Of The Service

Once we have supplied you with your hearing aid we will provide free batteries and service. You will find all the information that you need for these aftercare services here.

Batteries

In person
From our main office in Folkestone during normal business hours or from one of the many Hi Kent clinics throughout the county. There is an up-to-date list here for South East Kent and here for Bexley and Bromley.

Please take your battery book containing confirmation that you are entitled to free NHS batteries and support.

By Post
Telephone our Folkestone office on 01303 256995 and we will send you batteries by post.

Retubing

Retubing is available at the location where your aid was originally supplied by appointment only or from one of the many Hi Kent clinics throughout the county. There is an up-to-date list here for South East Kent and here for Bexley and Bromley.

You should take along your battery book containing confirmation that you are entitled to free NHS batteries and support.

Servicing, Reprogramming and Adjustment

Servicing, reprogramming and adjustment of your hearing aid by an audiologist is by appointment only at the location where your aid was originally fitted.

Hearing aids can be left for repair at our Folkestone office. Please note that we do not offer a same day repair service for aids delivered to Folkestone. Same day service is by appointment only.

Contact Us

In person
Hearbase Ltd.
140 Sandgate Road
Folkestone
CT20 2TE

By telephone
01303 256995

By fax
01303 246571

By email
admin@hearbase.com

Skype
Hearbase.folkestone