If your hearing aid does not seem to be working, here are a few common problems that you can check before you call us.

It is worth remembering that the cause of most hearing aid problems is a simple blockage of the tubing with earwax or moisture.

Things to check for

  • Check that you have not switched it to the ‘T’ setting by accident.
  • If your hearing aid has a volume control, check it is not turned right down. Adjust it to the correct level if it is.
  • If your hearing aid has a programme button/switch it may be on the wrong programme or may be muted. Your audiologist should have shown you how to use this control.
  • Check that the battery is the right way round.
  • Try putting in a new battery.
  • Take your hearing aid out and check that wax is not blocking the ear mould.
  • Check the tubing is not twisted, squashed or split.
  • Check whether there are droplets of condensation in the tubing. If there are, gently pull the soft tubing off the hooked part of the aid and blow down the tubing to remove the droplets.

Repairs

If you have checked everything but your hearing aid is still not working, call us on 01303 256995. We will arrange an appointment to take it to the audiology service to see if it needs repairing.

If the hearing aid is whistling, squealing, sizzling or buzzing

  • This could be ‘feedback.’ This is when sound from your hearing aid leaks out and is picked up by its microphone.
  • You may not have put the ear mould in properly – push it gently to check.
  • You may have excess wax in your ears – ask your GP to check your ears.
  • If your hearing aid has a volume control check whether the volume is too high.
  • If your aid is buzzing check whether you have switched to the ‘T’ setting by accident.

You may need to ask your audiology service for help if:

  • Your ear mould has cracked, or does not fit snugly enough;
  • The hooked part of the hearing aid has cracked or come loose and/or the tubing has split and you are not able to replace this yourself.

If you have checked everything and your hearing aid is still not working, call us on 01303 256995. We can arrange an appointment to take it to the audiology service to see if it needs repairing.