Getting an NHS hearing aid from Hearbase is simple and quick. Here is what you need to do and what you need to know

Visit your GP

Your GP will be able to talk things over with you and refer you to an NHS provider.

How do I get an NHS hearing aid from Hearbase?

Seeing your GP is the first step

Referral By Letter or email

If your GP refers you by letter or email we will contact you within a day or two, normally by telephone, to arrange an assessment at one of our locations. This may be at one of our main sites, a hospital or a local GP surgery.

Once we have agreed an appointment time we will send you a confirmation letter with a map and a simple questionnaire about your hearing. You should fill this in and bring it to your appointment. Download the printable questionnaire.

Choose and Book Referral

If your GP refers you by Choose and Book you need to contact us. This is very important as we do not know that you have been referred until you call. Your doctor will give you a letter with our contact details. This will also have your NHS number and a password which you will need to tell us.

Once we have this information we will arrange an assessment at one of our locations. This may be at one of our main sites, a hospital or a local GP surgery. Once we have agreed an appointment time we will send you a confirmation letter with a map and a simple questionnaire about your hearing. You should fill this in and bring it to your appointment. Download the printable questionnaire.

How do I get an NHS hearing aid from Hearbase?

Fitting a hearing aid

What happens after my assessment?

If you need hearing aids we will arrange a fitting appointment a few weeks after your assessment.

After we fit your hearing aids we provide the batteries and look after them for you. You can make an appointment to come back and see us at any time.

You can contact us direct for this and your doctor does not need to refer you for follow-up appointments.

Why choose Hearbase?

Hearbase is a private hearing aid provider contracted by the NHS to work alongside NHS audiology services to increase capacity, reduce waiting times and increase patient choice.

We strive to ensure that all our patients are treated with courtesy, sympathy and consideration at all times. Our well trained and experienced clinical team all hold degrees in audiology.

We offer an alternative to traditional hospital hearing aid provision while working to the same high clinical standards that have always been provided by the National Health Service.

John Green of Folkestone says: “I first noticed there was a problem when I couldn’t hear what my wife was saying to me. I had my name on the waiting list at the local hospital. I was then told that the NHS was working with Hearbase and I was referred. It didn’t take long at all to get my hearing aid. The service was first class and very professional.”